How long does delivery take?
On average, delivery takes 10-15 business days after shipping. However, depending on the destination country, it can take up to 3 weeks for your order to arrive. If your order hasn’t arrived within the estimated delivery time, please send us an email at support@boutique-amy.com, and we will get back to you within 24 hours.
How secure is my personal information?
At Amy Boutique, we adhere to the highest industry standards to protect your personal information with top-tier security solutions. Your credit card details and personal information are encrypted using SSL (Secure Socket Layer) technology, which is widely used on the internet to process payments securely.
Can I change my order?
We work quickly to process orders to ensure they are shipped as soon as possible. You can make as many changes to your order as you like before clicking “Complete Order.” After that, changes may not be possible. However, please email us immediately at support@boutique-amy.com, and we’ll check if your order can still be updated.
Can I cancel my order?
If your order was placed within the last 24 hours, please send us an email at support@boutique-amy.com, and we’ll check if it’s possible to cancel it. If your order hasn’t been shipped yet, we will issue a full refund. Unfortunately, once 24 hours have passed or if the order has already been dispatched, we can no longer cancel it.
I entered the wrong address!
If your address was entered incorrectly or auto-filled, please email us immediately at support@boutique-amy.com with the correct address.
Will all my items arrive together?
We strive to ship complete orders. However, in certain cases, your order may be split into multiple shipments due to different warehouse locations or product availability. If this happens, you will receive two or more tracking numbers. Don’t worry if all your items don’t arrive at once—they will get to you!
Can I return my order?
Absolutely! If you would like to return your product, please send us an email at support@boutique-amy.com, and we will provide you with all the necessary information. Our return policy is valid for 14 days.